Near Madrid Wax Museum

With a stay at Hotel Puerta América in Madrid (Prosperidad), you'll be within a 5-minute drive of Santiago Bernabeu Stadium and Las Ventas. This 5-star hotel is 2.9 mi (4.6 km) from Gran Via Street and 3 mi (4.8 km) from El Retiro Park.

Make yourself at home in one of the 315 guestrooms. Complimentary wired and wireless Internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Be sure to enjoy recreational amenities including a nightclub and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Featured amenities include complimentary wired Internet access, a business center, and express check-in. This hotel has 5 meeting rooms available for events. Self parking (subject to charges) is available onsite.

Grab a bite at Karrara Terrace, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Useful informations

The following facilities or services will be unavailable from October 27 2021 to June 15 2022 (dates subject to change):

• One of the dining venues
• Bar/Lounge(s)
• Entertainment facilities
• Swimming pool

The following facilities are closed seasonally each year. They will be closed from September 15 to June 15:

• Swimming pool

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
• This property accepts credit cards; cash is not accepted
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

• Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
• The seasonal pool will be open from June 15 to September 15.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.
• Personal protective equipment, including masks and gloves, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
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• Contactless check-out is available.
• Enhanced food service safety measures are in place.
• This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

Other things you would like to know

Pets not allowed
Property does not require health documentation at check-in
Shield between guests and staff in main contact areas
Contactless check-out is available
Property confirms they are implementing guest safety measures
Temperature checks are available to guests
Contactless food service / room service is available
Social distancing measures are in place
Staff temperature checks are conducted regularly
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Property confirms they are implementing enhanced cleaning measures
Staff wears personal protective equipment
Property follows regional sanitization guidelines Safe Tourism Certified (Spain) Safe Tourism Certified (Spain)
Cashless transactions are available
Masks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Reservation might be required for some facilities onsite
Food service has been amended for enhanced safety
Protective clothing is available to guests
Electrostatic spray is used for disinfection
Gloves are available to guests
Property does not offer onsite COVID-19 testing
Masks are compulsory at the property
Commonly-touched surfaces are cleaned with disinfectant
Number of buildings/towers - 1
Year Built - 2005
Total number of rooms - 315
Number of floors - 12