• Couple, 26 September 2011
  Anonymous, United Kingdom
• Good 4.0/5 (detail)

A touch pricy.

• Couple with children, 19 July 2011
  Anonymous, United States
• Excellent 5.0/5 (detail)

Love this hotel! Everyone was very nice and we really enjoyed our stay.

• Couple, 11 June 2011
  Raymond Moore, United States
• Excellent 4.7/5 (detail)

Hotel was lovely, and well appointed. Staff was friendly and very helpful. Wish they would provide free Wi-Fi. Their Wi-Fi service was too expensive. This is the only criticism we have. Loved the location to the train station and other important attractions. Would stay there again for sure.

• Single traveler, 22 May 2011
  angel alberto principe, Argentina
• Excellent 4.9/5 (detail)

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• Couple, 29 October 2010
  Anonymous, Switzerland
• Good 3.6/5 (detail)

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• Couple, 25 September 2010
  Robert Laino, United States
• Excellent 5.0/5 (detail)

The Garden Restaurant was excellent as was the food and staff.

• Group, 31 August 2009
  Anonymous, Spain
• Very good 4.5/5 (detail)

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• Couple, 20 August 2009
  Deborah Anderson, United Kingdom
• Excellent 4.9/5 (detail)

Well placed close to Santa Maria Novella- beautiful room, food wonderful especially the restaurant in the evenign which was the best meal we have had in a long time.

• Business traveler, 15 July 2009
  Anonymous, Australia
• Poor 2.0/5 (detail)

This hotel is definitely not four star quality by international standards. It may have been originally, but is now in need of refurbishment. My single room was the size of a shoe-box. When I fronted at the restaurant just after the advertised time for dinner, staff were still eating and I was told to come back in ten minutes. Needless to say, I didn't. Best feature of this hotel is proximity to station.

• Couple, 24 March 2009
  pascal coic, France
• Excellent 4.6/5 (detail)

Very nice surprise. This hotel is perfect. Excellent

• Business traveler, 16 November 2008
  Alexandru Trandafir, Romania
• Good 3.7/5 (detail)

The wireless access to internet must be improved. Not all the rooms have wireless access, particularly those on the third floor. Needless to mention that charging 5 EUR/day for wireless access is outrageous for a 4 stars hotel - there are coffee shops (still not in Italy) that offer you that for free, making by far less money.

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• Couple, 25 April 2008
  Sarah Key, United Kingdom
• Excellent 4.8/5 (detail)

orange juice at breakfast out of machine is disgusting - should not have to pay extra for freshly squeezed orange juice and also the cooked egg option is a little weird - more like torn up omlette than scrambled eggs!

• Couple, 20 February 2008
  Michael M, Germany
• Excellent 4.7/5 (detail)

I was very happy with the services and location; I got off the train and in less than 10 minutes was at the hotel...

• Single traveler, 8 January 2008
  Natalia , Poland
• Quite good 3.5/5 (detail)

It was magic time in Florence!