In Cancun (Downtown Cancun)

With a stay at Hotel Hacienda de Castilla, you'll be centrally located in Cancun, within a 5-minute drive of Puerto Cancun Marina Town Center and Plaza Las Americas. This hotel is 9.3 mi (14.9 km) from La Isla Shopping Mall and 2.8 mi (4.5 km) from Las Americas Cancun Mall.

Make yourself at home in one of the 43 air-conditioned rooms featuring LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and concierge services.

Featured amenities include express check-out, complimentary newspapers in the lobby, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Enjoy Mexican cuisine at La Hija de Villa, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are available daily from 7:00 AM to noon for a fee.

Useful informations

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• No onsite parking is available
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a fire extinguisher and a first aid kit
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests with dietary restrictions or food allergies should contact this property in advance.

• Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
• Contactless check-out is available.
• Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
• Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Other things you would like to know

Pet maximum weight in lb is 44 44
Maximum number of pets per room 2 2
Pet maximum weight in kg is 20 20
Pets allowed
Gap period enforced between guest stays - 24 hours 24 hours
Shield between guests and staff in main contact areas
Contactless check-out is available
Property confirms they are implementing guest safety measures
Social distancing measures are in place
Individually-wrapped food options are available
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available for dinner
Staff wears personal protective equipment
Individually-wrapped food options are available through room service
Individually-wrapped food options are available for breakfast
Essential workers only - NO
Individually-wrapped food options are available for lunch
No cribs (infant beds) available
No rollaway/extra beds available
No elevators
Number of buildings/towers - 2
Total number of rooms - 43
Number of floors - 3